If you want to get the online reviews for your business, keep the following Step by Step Guide to Getting Online Reviews in mind.
Tap the loyal customers: if you have loyal customers who always buy the products or who come back to get your services, you can reach them to ask them to give you reviews. You can talk to them personally, using the phone and email or you may send the conventional postal system.
Remember to say thanks: when customers give reviews, even if they are negative and positive, you should thank them. This is to show that your business pays attention and listens to the customers. This is something that only few brands do by now. You should give the feedback about the positive reviews in 24 to 48 hours. However, if it is a negative review, you should respond faster. If you give a quick respond, it can improve the entire experience with other customers.
Look for mentions: be on the look out of the mentions of your brand online. You can find that someone is talking about your brand in a positive way on the social media and they will not have to contact you at once. Be on the lookout of anyone who mention your company on the social platform and then join into the conversation. This is easy and you can build a new customer base and the customers will be happy.
Ask again: even if you may have asked, you should ask again. You should not worry about asking for the honest review once again. This is especially if you use email automation system. You can resend the review request email once again to the people who had not read the old email. Sometime the customers may open the second mail.
Embrace the local search directories: you have to know that there are more search engines besides Google and Yelp where the reviews of your brands can be posted. When the brand is local, then these sites are important for the growth and better reach to your customers. These sites do not show reviews of the brand only but they also drive the traffic back to the site.
Remember mobiles: many people are now conducting the business online using the mobile devices. This means to buy, to browse and to read the email on their mobile phones. You have to ensure that the content you are creating is responsive and it can be viewed on the mobile devices. You should always base yourself on this, whenever you send emails requesting for the reviews or if you are filling the thank you page after people buy from you.
Remember to follow all the Step by Step Guide to Getting Online Reviews since the reviews work as the online currency, some potential customers may decide to buy from someone else simply because they cannot find the reviews about your business. However, to get the best reviews, you should also offer better customer service and great products to ensure that you get only five star reviews.